Tecnologia da Informação Governança e Gestão de TI ITIL

São considerados volumes do ITIL:
  • A. Service Strategy, Service Portfolio, Service Transition, Service Operation e Continual Service Improvement.
  • B. Service Strategy, Service Design, Service Transition, Service Demand e Continual Service Improvement.
  • C. Service Supplier Management, Service Design, Service Transition, Service Operation e Continual Service Improvement.
  • D. Service Strategy, Service Design, Service Transition, Service Operation e Continual Service Improvement.
  • E. Service Supplier Management, Service Design, Service Financial Management, Service Operation e Continual Service Improvement.