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In a workplace that increasingly consists of knowledge workers, who are increasingly in remote or hybrid arrangements, collaboration has evolved from something that employees experienced in the office five days a week to something that needs to be coordinated, mostly virtually, with help from the IT and HR functions. Today, artificial intelligence is embedded into technology solutions from providers like HP, Zoom, Atlassian and Asana to reduce meeting obligations and enable smoother collaboration for a working world that is friendlier to remote work.

“We could be heading into a really creative area of work where we're solving really complex challenges that today or until the recent past were too hard to solve because of the coordination,” Annie Dean, vice president of Team Anywhere at Atlassian, told Newsweek.

With the proliferation of flexible work arrangements over the last five years, re-creating workstreams in a fully virtual environment has become a key challenge that businesses need to get right. Keeping distributed employees engaged and productive requires different tactics from the time when everyone was in the office every day.

“One of the things we learned is that work can be done differently than it historically had been. Yet the challenge is, then we had to define the framework,” Melissa DiMuro, chief people, culture and marketing officer at Limbach, a 1,300-person building services company, told Newsweek. “In the past, you could manage just by walking down the hall, or, in our case, to large job sites. Today, leaders have to set outcomes and objectives more intentionally.”

Using AI and machine-learning technology, a variety of tools are available to summarize meetings so you don’t have to attend every one and to enable asynchronous communication and collaboration (such as whiteboarding and version management). You can also provide status checks and even guidance on next Steps for projects and organizational goals, with the ability to create AI agents to support rapid access to information and to help advance different policies, processes and procedures.

Many of these tools have been crucial for remote and hybrid workers.

“Flexible work is great,” Smita Hashim, chief product officer at Zoom, told Newsweek. “It’s also very noisy. So, how do you free up the mental space to really be human and connect with each other on the creative side, or on serving customer needs? That’s where AI can play a huge role.”

Source: https://www.newsweek.com/how-ai-helping-workers-collaborate-more-human-level-2011768

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