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When teaching the genre 'Business Email', specific pragmatic features are emphasized. Select the alternative that best describes a characteristic of formal business emails.
The preference for extremely long, complex sentences to demonstrate professional competence.
The use of modal verbs like 'could' and 'would' to soften requests and express politeness.
The omission of subject pronouns to create a concise and direct style (e.g., 'Hope you are well').
The extensive use of abbreviations, emojis, and colloquial slang to build rapport.